Working Small (Frustration Dept)
Kevin Salwen on Technology
Like so many of you out there, I'm a refugee from a large company. (In my case it was Dow Jones, the publisher of the Wall Street Journal.) These days, as I toil from the small headquarters of Worthwhile, I love my life, I love the work, I love the mission. But I hate the technology.
I miss tech support so much. Nicole's computer crashed last week, putting her out of commission for 2 days while she got it fixed. Anita's laptop is so full of programs and files that it takes more than 10 minutes to boot up. My email has become so squirrelly that it doesn't send to AOL addresses more than half the time. (That isn't so bad except my mom thinks I'm ignoring her.)
Consumer Reports disclosed in its latest issue that the only real way to get decent tech support is to pay for it. Want help from the free help line? Forget it. (You'll have better luck with your relatives, the magazine's research showed.) Paying more for warranty service didn't help much either to improve customer satisfaction with the problem-solving. The only decent solution, CR said, was to pay for support services, which 90% of their survey respondents determined was worth it. I must say, though, certainly on my home machines, I'm too cheap for that -- and calling Geeks2Go or one of the other players feels like calling the cable guy and I find myself dreading the process.
Anyone out there have the magic bullet for keeping their technology rolling?