Tips for Tips (and Life)
Kevin Salwen on Creativity
A restaurant in the lobby of our building opened recently, with servers in T-shirts that boast 'Food, Flirt, Fun.' Inhabiting those T-shirts are perky women and men who clearly are trained well in the Flirt part. After a recent lunch, a friend and I discussed the waitress's understanding that a smile and a touch on the shoulder by an attractive woman isn't a bad way to bump up your tip.
In fact, our super-intern Nicole, pointed me to a website in which Cornell University associate professor Michael Lynn learned that: 1) casually touching customers increases tips for both male and female servers, 2) touching increases tips more when waitresses touch female customers compared with male diners, and 3) touching increases tips of younger customers more than old.
Who knew? There are a string of other tips in the study, from the obvious (smiling, repeating back the order, squatting next to the table) to wearing something unusual (flowers in the hair increased tips by 17%) or forecasting good weather (18% higher gratuities).
We intuitively know that stuff when it comes to our own jobs -- when to praise a client, what to wear to meetings. Or do we? Are there things we all should be doing better to breed more success? What works for you?