Kevin Salwen on Making a Difference
The latest word out of Harris Interactive is that employees are working more overtime and they aren't happy about it. Nearly two-thirds of workers surveyed say their workload has increased over the past six months. Most notable: More than half answered 'No' when asked, 'Do you feel your employer appreciates and rewards you well?'
How on earth can companies be so short-sighted? Listen to Mike diPietro, a vice president of Kronos, a workforce management company that commissioned the Harris survey, who hits it on the head with this comment: 'This is not just a touchy-feely, let's-make-people-feel-happier issue,' he said. 'This is a business issue. It will become even more so as the economy starts to turn around and these overworked employees start to look around.'
In short, the 'soft' stuff of managing is now the 'hard' stuff, as important as financial engineering and capital investment. Need proof? Answer today's Management 101 questions: Who's going to win the battle for the best and brightest? Who's going to save the time, money and energy training new people? Who's going to boost productivity without making employees feel like the meatpackers of 1905?
Smart companies will (and are). Is yours one of them? If not, start worrying.