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Home > Blog > I Love This Story
Out of Our Minds
Friday, August 27, 2004 4:02 PM
I Love This Story
Kevin Salwen on Business

Who knows whether this one is true or whether it's urban legend. But, frankly, I don't care. It's a great tale....

A crowded United Airlines flight was canceled. As a single agent was rebooking a long line of inconvenienced travelers, an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it has to be FIRST CLASS.' The agent replied, 'I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out.'

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?' Without hesitating, the agent smiled and grabbed her public address microphone. 'May I have your attention please,' she began her voice heard clearly throughout the terminal. 'We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.'

With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore. 'F*** you!' Without flinching, she smiled and said, 'I'm sorry, sir, but you'll have to get in line for that, too.'


3 comments

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Ed Brenegar - 8/31/2004 8:06:53 PM
Now that is what I call customer service.
Thanks.
Andertoons - 8/30/2004 11:45:35 AM
That IS funny! And I agree! I don't care if it's true or not, it's a grat story!

Here's a good airline cartoon for another laugh...

http://www.andertoons.com/toon.php?id=4232

Tanks for posting that!

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