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Home > Blog > Standardized everything
Out of Our Minds
Saturday, August 07, 2004 9:02 AM
Standardized everything
David Weinberger on Culture

The ISO organization — the global purveyor of standards — has issued a new standard:



A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service — guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer...

...The standard gives complete guidance — including principles, issues for consideration and structural aspects — for the management of the overall complaints-handling process, with numerous checklists, sample forms and practical examples.


Next on ISO's agenda is Standard 10003: How to smile like you mean it.


3 comments

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Johnnie Moore - 8/8/2004 4:15:19 AM
Hmm, and after 'how to smile like you mean it' I hope they finally get round to the big challenge: 'How to be spontaneous'. There's way too much inconsistency in how people do this, I find.

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