Best Practice -- Or Worst?
Eric McNulty on Business
I received an e-mail the other day that told the story of a well-known fashion designer who reportedly put a PMS color chip in the company kitchen (these are chips that designers use to specifiy colors to printers and other manufacturers -- a bit like the paint chips you get from your local hardware store) that showed the exact color that his coffee with milk should be when made for him.
It came under the title 'So You Think Your Boss is Bad.'
My first reaction was one of dismay. This person must be a tyrant. He certainly expects to send any of a number of people to fetch his coffee and he is not tolerant of mistakes. He is demanding and doesn't intend to take the time to instruct. What a jerk, I thought.
I forwarded the e-mail to a colleague and she had the exact opposite reaction. To her, the direction is clear, consistent, and more accurate than 'a little darker than camel hair'. The chip is instructional and helps anyone getting the boss' coffee understand expectations and evaluate results before bringing the cup to him. There's no wasted time repeating instructions to different people. And, she added, anyone who can't match a PMS chip shouldn't be working in the design field.
There's a lesson in different perspectives. It opened my eyes. What do you think?